Mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the following questions

A shop assistant is talking to a customer.

Shop assistant: “_________ ?”

Customer: “Ok, thanks. I am just looking.”

A. Can I help you? We’ve got some new shoes.

B. Which tie do you want, the blue one or the pink one?

C. Why don’t you like this type of T shirt?

D. Do you want to have a look?

Mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the following questions.

The shop assistant is ready to ______ me a helping hand. She was very nice. 

A. offer 

B. take 

C. get 

D. lend 

Mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the following questions.

A salesgirl is talking to a customer in a clothes shop.

Salesgirl: “Can I help you, madam?”

Customer: “ _______”

A. Yes, it’s in our summer sale

B. It’s very cheap

C. No, thanks. I’m just looking

D. Right. It looks a bit small

Mark the letter A, B, C or D on your answer sheet to indicate the word(s) OPPOSITE in meaning to the underlined word(s) in each of the following questions.

The shop assistant has to break off the conversation to serve a customer.

A. interrupt          

B. hurry      

C. continue           

D. begin

Mark the letter A, B, C or D on your answer sheet to indicate the most suitable response to complete each of the following exchanges

- Assistant: “Is there anything I can do for you, sir?”

 - Customer: “________”

A. Yes, you are welcome.

B. Not now. Thanks away.

C. Sure. Go ahead, please.

D. Ok! Your time.

Mark the letter A, B, C or D on your answer sheet to indicate the word or phrase that is CLOSEST in meaning to the underlinedpart in each of the following questions.

The shop assistant was totally bewildered by the customer’s behavior.

A. Upset

B. Puzzled

C. Disgusted

D.  θ